tag:blogger.com,1999:blog-7223492702090268881.post6020766068096258323..comments2024-03-27T17:52:08.329-07:00Comments on Community Architect Daily: Can the MTA be reformed?Klaus Philipsenhttp://www.blogger.com/profile/01615851444265308506noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-7223492702090268881.post-13302523531302226162015-09-11T12:33:54.713-07:002015-09-11T12:33:54.713-07:00Since when is a 35% cost recovery a viable busines...Since when is a 35% cost recovery a viable business model? It's not and most people understand that is a reality of public transit, its just that the concept of low cost recovery has never sold well in the self-relaint, profit oriented culture of America. That needs to change. The value-added benefits of public transit should be sold better so that a larger portion of non-urban taxpayers would buy into it. Alas, one of the big issues that plagues the MTA is poor worker performance - rudeness, driving while on cell phones, trashing equipment, and a generally poor attitude toward the public service that MTA workers should be providing is a big problem. This seems to plague so many public services in Baltimore City. That is why Martin O'Malley's City STAT program was so important - it held supervisors, and one would hope, their employees, to a high standard of service. That would go a long way to improving the MTA's reputation among users and funders.Jack Lattimorehttps://www.blogger.com/profile/01531122051639750137noreply@blogger.com